Body
If you encounter any technical issues such as Internet connectivity problems, power outages, or system down times at Montgomery College, please follow the steps below to report the outage. Our IT team and relevant departments will address the issue as quickly as possible.
1. Determine the Type of Outage
Before reporting an outage, identify the type of issue you're experiencing:
- Internet or Wi-Fi Issues: Problems accessing the Internet or connecting to the campus Wi-Fi.
- Power Outage: Loss of electricity in a building or campus area.
- Software/System Downtime: Issues with MC software or systems (e.g., learning management system, email services).
- Other: Any other type of technical issue.
2. Gather Necessary Information
To ensure a smooth resolution process, please provide the following details when reporting the outage:
- Location: Specific building or area affected.
- Date and Time of Incident: When did you first notice the issue?
- Description of the Problem: Provide as much detail as possible.
- Contact Information: Your name, email, and phone number in case further follow-up is needed.
3. How to Report an Outage
Option 1: Report via Online Form
- Go to Report an Outage Form.
- Fill out the online form with the required details.
- Submit the form, and a support team member will contact you with updates.
Option 2: Call the IT Help Desk
- Call 240.567.7222 for immediate assistance.
- Provide the required information to the representative on the phone.
Report an Outage