Additional Assistance

Password reset instructions.

Password resets are NOT available by Web Chat. Call 240-567-7222 for help with your password.

The public access WiFi network on all campuses is MCPA. Because the network is hidden, you will need to add it to your network list manually.

iPhone and iPad:

1. Select Settings.
2. Select WiFi.
3. Select Other.
4. Under Name, enter MCPA (all capital letters). Security is None.
5. Select Join.

Android:

1. Select Settings.
2. Select WiFi.
3. Select More.
4. Select Add Network.
5. Under Name, enter MCPA (all capital letters). Security is None.
6. Select Connect.

Windows 7:

1. Click on Start.
2. Enter “wireless”.
3. Select Manage Wireless Networks. This will open the network management screen.
4. Click Add.
5. Click Manually create a network profile.
6. For Network Name, enter MCPA (all capital letters). For Security Type, select No Authentication. Click the box to Connect even if the network is not broadcasting. This is necessary because MCPA is hidden.
7. Click Next.
8. Click Close.

Montgomery College is offering the power and versatility of Microsoft's Office Suite to improve your educational experience. Visit our Student Microsoft 365 FAQ page to get started.

Setup for preferred pronouns and display name in Zoom is simple and requires a few short steps. Users will go into their profile page, enter their preferred pronouns and/or display name in the custom field text, and then choose when and how they are shared during Zoom meetings and webinars:

• Zoom pronoun instructions
• Zoom display name instructions

Montgomery College remains committed to cultivating an inclusive culture of belonging for everyone. The use of pronouns is not required but participating helps to nurture stronger self-expression and mutual respect.

Montgomery College is offering the power and versatility of Microsoft's Office Suite to improve your educational experience. Visit our Employee Microsoft FAQ page to get started.

Telephone Instructions:

• Quick Reference Guide for Polycom Phones (PDF)
• First Time Set-Up Guide for Voice Mail System (PDF)
• Quick Reference Guide for Voicemail (PDF)
• Important Information to Remember (PDF)

Softphone Request Form for New Hires:

• Softphone Request Form (PDF)

Visit the IT Training page for training information including Banner, IT Security, and Workday.

The Records Retention Schedule designates the appropriate length of time to maintain official records as determined by the administrative, fiscal, and legal needs of the College. The Schedule applies to Records in all formats, including electronic records and electronic storage. For more information visit the Records Management website.

Gartner is an independent, world-renowned firm that provides IT and organizational research and insights. As employees and students at MC, you have access to some of the best technology research and subject matter experts in the world. Over the years, Gartner has been instrumental in providing guidance for many of the initiatives that the College has implemented, including cloud computing, Office 365, infrastructure modernization, information security, and many more topics. Their extensive library and subject matter experts are available to you.

To access, go the Gartner Portal and enter your MyMC user ID and password.